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Buyer's guide / Display suite questions

Off the plan display suite: the questions to ask before you sign.

The display suite is where most off the plan purchases are decided and where the least is written down. These are the questions whose answers belong in the contract, grouped by the apartment, the building, the money, the timing and the paperwork, with the Queensland and NSW rules behind each. Take the documents to your solicitor or conveyancer before you sign.

General information only · Not legal advice · Sources checked 28 October 2026

The short answer

Ask for documents, not reassurance.

A display suite is a sales environment. The finishes are often upgrades, the renders are impressions, and the people there are appointed by the seller. The useful questions are the ones whose answers go in writing: the disclosure statement, the schedule of finishes, the body corporate budget, the builder's name and the dates. This guide lists them in the order you will need them, with what the law already requires the developer to give you.

No government page in Queensland or NSW regulates display suites specifically. The one official line we found is the NSW Government's: sometimes the fixtures and fittings are different from what the buyer imagined or what was in a demonstration display. Treat the display as a mood board and the contract as the product.

1. The apartment

What exactly am I buying?

Which lot, what size, which way

In Queensland the disclosure statement for a proposed lot must give the number of the proposed lot, the total area of the proposed lot and the proposed orientation of the lot by referring to north (Queensland Government, updated 13 April 2026). Ask for it, and ask what size tolerance the contract allows before the material prejudice rules apply.

Internal area, not total

Ask for internal, balcony and car space areas separately. Price per square metre only means something on internal area, and a car space on a separate title is not part of the apartment.

What in this room is standard?

Walk the display and ask, item by item: is this the standard inclusion or an upgrade, and what does the upgrade cost? In NSW the vendor must provide a proposed schedule of finishes with the disclosure statement (NSW Government). Anything not on the schedule is not promised.

Can the finishes be substituted?

Ask for the clause that lets the developer substitute materials or appliances and what standard the substitute must meet. See the contract clauses guide.

Which way does it face and what is next door?

Orientation by reference to north is disclosed in Queensland; the neighbouring sites are not. Ask what is approved or proposed on adjoining land. Council DA records are public.

2. The building and the people

Who is building it, and what covers me if they fail?

Who is the builder, and are they contracted?

The developer and the builder are often different companies. Ask for the builder's name and whether a building contract is signed. Then check both: our guide to checking a developer and builder walks through the QBCC and NSW registers, ASIC and the ratings tools.

How many storeys above the car park?

It decides your cover. The QBCC says multiple-unit dwellings with more than three storeys above a car park are not covered by the Queensland Home Warranty Scheme (updated 1 August 2024). In NSW there is no Home Building Compensation cover for multi-unit buildings more than 3 storeys high; instead the developer lodges a 2% strata building bond before the occupation certificate, with inspections at 15 to 18 and 21 to 24 months (NSW Government, updated 29 June 2026).

What has this developer finished?

Ask for addresses of completed buildings, not renders, and go and look. Ask whether any past project ran past its sunset date.

Who sells and who manages?

In Queensland the disclosure statement must set out the terms and estimated cost of any proposed body corporate manager or service contractor engagement, your lot's share of that cost, and the terms of any letting agent authorisation (Body Corporate and Community Management Act 1997, s 213). Long caretaking and letting agreements signed by the developer bind the body corporate you will join.

3. The money

What will it cost me, now and every quarter?

Where is my deposit held?

In Queensland deposits under off the plan contracts can only be released from a trust account to the seller at settlement or when the contract otherwise finalises and the seller is entitled to them (Queensland Government, updated 13 April 2026). In NSW the stakeholder must hold the deposit and any instalments in a trust or controlled money account and cannot release them to the vendor before settlement (NSW Government). Ask for the trust account details in the contract.

What are the levies?

Queensland: the disclosure statement must state the amount of annual contributions reasonably expected to be payable to the body corporate by the owner of the proposed lot (BCCM Act s 213), and you may rely on it as if the seller had warranted its accuracy (s 216). NSW: lot entitlements and levy contributions may not be specified or even known when properties are advertised; ask to see the initial maintenance schedule and the fees (NSW Government).

What is the incentive, really?

Rebates, furniture packages and rental guarantees are part of the price. Ask what the price is without them, and whether the bank will value the apartment net of them.

What is the stamp duty and when is it due?

Run the stamp duty calculator for your state and buyer type. Queensland first home buyers of a new home pay nil; NSW owner occupiers can defer for up to 12 months.

4. The timing

When will I get it, and what if I don't?

What is the settlement date in the disclosure?

In Queensland the disclosure statement must state the date by which the seller must settle the contract (BCCM Act s 213). For land, the Land Sales Act 1984 requires settlement no later than 18 months after you enter the contract (Queensland Government). Ask for both dates and the construction programme that supports them.

What is the sunset date and who can use it?

In NSW the developer needs your consent or a Supreme Court order to rescind under a sunset clause (NSW Government). In Queensland the 2023 consent rule applies to contracts for land, not including community titles schemes such as apartments (Queensland Government, updated 13 April 2026), so for an apartment the clause wording is what protects you. Have your solicitor read it.

How much notice of settlement will I get?

In NSW you must be given a copy of the registered plan at least 21 days before settlement (NSW Government). In Queensland the seller must give a further statement rectifying any inaccuracies at least 21 days before settlement (BCCM Act s 214). Ask how many days' notice the contract gives you to settle after that.

5. Before you sign anything

Leave with documents, not a signature.

Ask for the full contract, the disclosure statement and its plan, the schedule of finishes, the proposed community management statement or by-laws, and the body corporate budget. Take them to your solicitor or conveyancer. The cooling off period is short: 10 business days in NSW for off the plan, 5 in Queensland, both forfeiting 0.25% of the price and both waivable, so do not sign a waiver in the display suite. The Queensland Government's Property Smart guide says it plainly: always get a solicitor to check the contract before you sign it.

Want the questions ready to take with you? The main buyer's guide has the full list, and pros and cons sets out what you are trading when you buy before it is built.

Questions

Answered, with sources.

What questions should I ask a developer at a display suite on the Gold Coast?

Ask for the things the law says you must be given, then the things it does not. In Queensland the disclosure statement for a proposed lot must give the lot number, its total area and its orientation by reference to north (Queensland Government, updated 13 April 2026), and under the Body Corporate and Community Management Act 1997 it must state the date by which the seller must settle, the annual contributions reasonably expected to be payable to the body corporate, and the terms and cost of any proposed manager, caretaker or letting agent engagement. Then ask what in the display is standard and what is an upgrade, who the builder is and whether they are contracted, how many storeys the building is, and where your deposit will be held.

Is the display suite what I will get?

Not necessarily. There is no government page that regulates display suites. The only official statement we found is the NSW Government's warning that sometimes the fixtures and fittings are different from what the buyer imagined or what was in a demonstration display. What binds the developer is the contract and its schedule of finishes, which in NSW must be attached as a proposed schedule of finishes with the disclosure statement. Get anything you were shown or promised written into that schedule before you sign.

Does the person in the display suite work for me?

No. The Queensland Government says real estate agents often represent sellers, and that a buyer's agent works for you only once you appoint one (updated 19 July 2024). The display suite team is appointed by the developer. That does not make them dishonest; it means their answers are a starting point for your own checks, and the contract, not the conversation, is what you are buying.

What can change after I sign?

In Queensland, if a change to the initial disclosure causes material prejudice, such as a significantly reduced size, you can back out within 30 days of the developer's notification or before title transfers, whichever is first (Queensland Government, updated 13 April 2026). In NSW, you have 14 days from notice of a change in a material particular to rescind, or you can settle and claim compensation capped at 2% of the price (NSW Government). Smaller changes within the contract's tolerances are allowed.

How long is the cooling off period?

NSW gives off the plan buyers 10 business days, longer than the usual 5 for a constructed home, and withdrawing forfeits 0.25% of the price (NSW Government). Queensland's standard cooling off period is 5 business days from the day you get a copy of the contract signed by both parties, with a penalty of up to 0.25% of the price, and no cooling off at auction (Queensland Government, updated 28 October 2020). Both can be waived or shortened, so do not sign a waiver in the display suite.

Looking at a specific development? Ask the AI adviser, or request project information and our property team will go through it with you.

Sources